Returns

Changed your mind? You have 30 days from delivery to return any unused lamp in its original packaging for a full refund of the price you paid.

Your legal right to cancel. Separately, under the Consumer Contracts Regulations you can cancel within 14 days of receiving your lamp, for any reason. Tell us within those 14 days and send it back within 14 days of telling us. EU customers have the same 14-day right.

Refunds. We refund within 14 days of getting the lamp back, or of you showing us proof you've sent it, whichever comes first. We refund standard delivery too if you return the whole order. We use the same payment method you paid with.

Return postage. Yours if you've changed your mind. Please use a tracked service and pack it as it came; marble is heavy and glass is glass.

Damaged in transit. Tell us within 7 days of delivery with a photo of the lamp and the box. We'll arrange collection at our cost and send a replacement or refund you, whichever you prefer.

Faulty. If your lamp develops a fault, tell us. Under the Consumer Rights Act 2015 you can reject a faulty product for a full refund within 30 days, and after that you're entitled to a repair or replacement. Nothing in this policy affects your legal rights.

How to return. Email info@shanlamp.com with your order number and we'll send the returns address.